Refund policy
The Hoop Department Return Policy
At The Hoop Department, your satisfaction is our priority. We want every shopping experience to be smooth and enjoyable, and if something doesn’t meet your expectations, our return policy is designed to make the process simple and hassle-free.
Return Window
You may request a return within 15 days of receiving your order.
Eligibility
To qualify for a return, items must meet these requirements:
-
Be in original, unused, and unaltered condition.
-
Include original packaging, tags, labels, and accessories.
-
Not be marked as final sale or non-returnable.
-
Personalized or custom-made items cannot be returned unless defective or due to an error on our part.
Return Shipping
-
Customers are responsible for return shipping costs unless the return is due to our mistake (e.g., incorrect or defective item).
Refund Process
Once we receive and inspect the returned item, we will process your refund:
-
Refunds are issued to the original payment method.
-
The refund includes the item cost and any applicable taxes.
-
Shipping and handling fees are non-refundable (except in cases of our error).
-
Refunds may take up to 10 days after the item is received.
Exchanges
We do not offer direct exchanges. If you’d like a different item, please complete the return process and place a new order.
Damaged or Defective Items
If your order arrives damaged or defective, contact our support team within 10 days of receipt. We’ll work quickly to resolve the issue.
Contact Us
If you have questions about our return policy, reach us anytime at wvoteam@wonvone.com.
We’re grateful for your business and are committed to giving you the best possible shopping experience. Thank you for choosing Won V. One.